Effective Date: 04 October 2025
Thank you for visiting 2 Gens Plumbing (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and what rights you have regarding your information when you visit https://www.2gensplumbing.com (the “Site”) or interact with our services.
By accessing our website or communicating with us, you agree to this Privacy Policy.

What Personal Data We Collect and Why We Collect It

2 Gens Plumbing takes your privacy seriously and is committed to safeguarding your privacy online. Because we do gather certain types of information from visitors to our site, we’ve developed this privacy statement to help you understand how your information is collected and used.
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​Guiding Principles

We maintain a strict “no-spam” policy. Subscribers to our email or text message services will not receive unsolicited communications from us.
We collect information online primarily to provide visitors with a more relevant experience and to respond to service requests quickly. We will make every reasonable effort to avoid excessive or irrelevant data collection.
We take reasonable physical, electronic, and managerial measures to secure your data (e.g., secured servers, restricted access). We will not share your personal information with anyone without your consent, other than as required to provide the service you’ve requested.
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​Non-Personally Identifiable Data

Whenever you visit our website, we may gather non-personal information about how you access our site. This may include:
  • Browser type and version
  • Device and operating system
  • IP address
  • Referring website or search engine
  • Pages viewed and duration of visit
We use this information to improve our website performance, diagnose technical issues, and better understand user needs. This data is aggregated and not linked to specific individuals.
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​Information You Provide Voluntarily

When you submit a contact form, request a quote, or call/text us, we may collect:
  • Name
  • Email address
  • Phone number
  • Service address or city
  • Details about your plumbing issue or request
This information helps us provide accurate estimates, schedule appointments, and follow up on inquiries. You can opt out of marketing emails or texts at any time.
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​Information from Other Sources

We do not purchase or collect customer data from third-party marketing lists. All personal information is collected directly from you when you contact or interact with us.
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​Disclosure of Personal Information

We do not sell, rent, or trade personal information to third parties. We may share limited information only when necessary to:
  • Provide requested services (e.g., payment processors or scheduling systems)
  • Comply with applicable law or court orders
  • Protect our rights, customers, or property
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​Cookies and Do Not Track

​Our site uses cookies to improve your browsing experience, store preferences, and analyze site traffic. You may disable cookies through your browser, but certain website features may not function correctly.
Some browsers allow users to send “Do Not Track” signals. As there is currently no industry standard, 2 Gens Plumbing does not respond to DNT requests.
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​SMS / Text Messaging Terms & Conditions

  1. These terms apply to SMS messages sent by 2 Gens Plumbing. Messages may include appointment confirmations, service reminders, or limited promotions.
  2. You can cancel SMS messages at any time by replying STOP. You will receive one final confirmation message. After that, you will no longer receive text messages from us.
  3. To receive help information, reply HELP to any message. You’ll receive instructions on how to unsubscribe or get additional assistance.
  4. Data collected may include your phone number, carrier name, message content, and timestamps. This information is used solely to provide requested services or updates.
  5. Message and data rates may apply. Frequency may vary depending on your interactions. For questions about your plan, contact your carrier.
  6. We are not responsible for delays or failed message delivery due to carrier or network issues.
  7. For more information about how we collect, use, and protect your information, please review this Privacy Policy.
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​Data Security

​We use industry-standard safeguards (such as HTTPS encryption and secure hosting) to protect your personal data from unauthorized access or disclosure. However, no online platform is 100% secure.
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​Data Retention

We keep your data only as long as necessary to fulfill the purpose for which it was collected (for example, to complete service or maintain records required by law).
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​Your Rights and Choices

You may:
  • Request a copy of the data we have about you
  • Ask us to correct or delete your information
  • Opt out of marketing messages at any time
Contact us at [email protected] to exercise these rights.

​California Privacy Rights (CCPA)

​If you are a California resident, you have the right to:
  • Request details of personal information collected
  • Request deletion of your data
  • Opt out of data sharing (we do not sell personal information)
Submit requests to [email protected] with “CCPA Request” in the subject line.
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​Third-Party Links

Our site may link to third-party sites (e.g., payment processors, social media). We are not responsible for their privacy practices. Review their policies before providing personal information.
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​Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect their information.
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​Policy Updates

We may update this policy periodically. Any changes will be reflected by updating the “Effective Date” at the top of this page.
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​Contact Us

If you have any questions or concerns regarding this Privacy Policy or how your data is handled, please contact us:
2 Gens Plumbing
New Braunfels, TX, 78130
Call: (830) 743-9166
Email: [email protected]